Home > FAQs >

Please call the JEA's billing information hotline at 665-6000.

Please call a JEA Customer Care Specialist at 665-6000.

Smoke testing is the method that JEA uses to test for clearwater entry into the sewer systems.

Clearwater is a term used to refer to rain water or irrigation water that flows into our sanitary sewer system. The flow burdens our sewer treatment facilities and should be handled by storm drains, retention ponds, and natural runoff.

JEA will use a special machine to blow smoke in the sanitary sewer manholes. The smoke travels through the system and escapes by rising through openings. The rising smoke will show our testing team the locations of potential problems.

JEA wants to decrease costs and help the sanitary sewer system work more efficiently by identifying sources of clearwater entry into the system.

Smoke will not appear inside your home unless there are dry fixtures or problems with your system.

Make sure all sinks, toilets, and other plumbing fixtures have water in them. Pour water into the drain of any unused fixtures. This will force the smoke to exit out of the rooftop vent.

No. The testing is done in the system outside your home.

Contact any member of the JEA testing team working on your street, or call the JEA Project Outreach Hotline at 665-7500.

The smoke disappears quickly. To make it disappear faster, open a window or outside door near the smoky area.

No.

No.

Please call the Water and Sewer Pre-Service Counter at 665-5260.

Please call the Water and Sewer Service Counter at 665-5260 for information on connection fees and applicable costs.

Cost assessments are done on an individual basis. Please contact Randy Wilkinson at 665-4491.

JEA pumps water from an underground source called the Floridan Aquifer. The Aquifer's water is of good quality and requires little treatment.

No. JEA is a provider of electric, water and sewer service. The Department of Regulatory and Environmental Service (RESD) is the enforcement agency that may require connections depending on circumstances.

Reclaim water is highly treated wastewater for use in selected irrigation and industrial processes. It is not intended for drinking or recreational purposes, but it does help reduce the demand on the Floridan Aquifer.

In JEA's service territory, blue pipes are for water, green pipes are for sanitary sewer and purple pipes are for reclaimed water.

Pipebursting is a technique that allows replacement of underground pipe with minimal disruption to the surrounding community and environment and roadways. As the pipe bursting tool travels through the existing line (host pipe), it effectively bursts the old line, displacing the fragments into the surrounding soil while simultaneously pulling in the new product pipe.

The Duval County Health Department ranks areas for conversion. They inform the City Council, which gives the prioritized list to the mayor for allocations of funds.

Call the Duval County Health Department at 630-3300 to express your concerns.

The Duval County Health Department uses criteria such as the number of tank failures over five years, the size and density of the lot where the tanks are, proximity to area water supplies, levels of bacteria measured in the water, and how flood prone the area is.